Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as:

 

• Name, phone number, and email address

• Property address and details (if you are a property owner)

• Banking information and tax ID (for payouts and tax reporting)

• Any other details necessary to manage short-term rental properties

 

We also automatically collect some information when you visit our website, such as:

 

• Cookies and analytics data (via Wix and Google Analytics)

• Device and browser information

• Interaction with forms or features on our site​

 

2. How We Use Your Information

We collect your phone number and other personal information solely to provide our services. We do not share your information with third parties except as required by law or with your explicit consent.

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We use your information to:

 

• Provide property management services

• Process payments and payouts

• Communicate with you about your property or booking

• Share necessary details with booking platforms (e.g., Airbnb, Booking.com)

• Improve our website, services, and customer experience​

 

3. Sharing Your Information

We only share your personal information with third-party service providers as necessary to provide our services, and never for unrelated purposes. We have strict internal controls and regular audits to prevent unauthorized sharing of user data. We do not share your personal or mobile information with third parties for marketing or promotional purposes under any circumstances. We do not transfer or share your personal information with any external organizations under any circumstances, even with your consent.​

 

4. Data Security

We use reasonable safeguards to protect your data, including encryption and access controls. While we take steps to protect your data, no method of transmission over the internet is 100% secure.​

 

5. Data Retention

We keep personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.​

 

6. Your Rights

Depending on where you live, you may have certain privacy rights, such as:

 

• The right to request access to your information

• The right to correct inaccuracies

• The right to request deletion of your information (subject to business/legal requirements)

 

If you make a deletion request, we will review it in accordance with applicable laws and contractual obligations (for example, we may need to retain financial records for tax purposes).

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7. Cookies and Tracking

We use cookies and similar technologies for:

 

• Website functionality 

• Analytics 

 

In the future, we may use cookies for advertising or retargeting. 

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8. Children’s Privacy

Our services are not directed to individuals under the age of 18. Children may stay in properties booked by their parents or guardians, but we do not knowingly collect personal information from children.​

 

9. Additional Rights for California & EU Residents

If you are a resident of California or the European Union, you may have additional rights under privacy laws in your region, including:

 

• The right to know what personal data we collect and how it is used

• The right to request access, correction, or deletion of your personal data

• The right to object to certain uses of your data

• The right to not be discriminated against for exercising these rights

 

We will respond to such requests in accordance with applicable law.​

 

10. SMS Messaging Terms

Description of SMS Messages

By providing your mobile number and opting in, you agree to receive SMS messages from TruStay LLC. We may send you text messages that include standard notifications, responses to customer inquiries, conversational messages, and promotional messages.

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Message Frequency

Message frequency varies based on your interactions with TruStay.

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Message and Data Rates

Message and data rates may apply.

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Opt-Out Rights

You may opt out of receiving SMS messages from TruStay at any time by replying STOP to any message.

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Help Instructions

For help, reply HELP to any TruStay SMS message or contact us at privacy@trustaypm.com or 435.271.3701.​

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11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated effective date.

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12. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at privacy@trustaypm.com or (435) 271-3701.